Client Guidelines

 

Client Guidelines – Requinte Cleaning LLC

Welcome to Requinte Cleaning LLC

Requinte Cleaning LLC is a family-owned cleaning company committed to excellence and care. Our policies are designed to ensure fair, consistent, and respectful service for every client we serve.

Our Core Values

  • Trust: Built through honesty, reliability, and respect.
  • Customer Care: Each client is treated with attention and dedication.
  • Transparency: Open communication is the foundation of our service.
  • Professionalism: Clean, punctual, and respectful service every time.
  • Excellence: We’re always seeking ways to improve and exceed expectations.

By working with Requinte Cleaning LLC, you agree to these standards, reinforcing our partnership built on mutual respect and clear expectations.

1. Estimates by Phone and Email

Estimates are based on the details you provide. Please be honest and thorough, as we do not offer in-person evaluations beforehand. Stay reachable during the service in case we need to contact you.

2. Arrival Window

We operate within 1 hour arrival window to allow for delays. If our team is running late, we will reach out immediately. We appreciate your understanding and flexibility.

3. Preparing for Cleaning

  • Clear surfaces and remove personal items for better access.
  • Empty the kitchen sink — it’s used for washing certain parts and tools.

We clean, but we don’t tidy. For the best results, please organize your home before we arrive.

4. Special Requests & Cleaning Products

Contact our office in advance for special requests — not the cleaners. We provide all cleaning supplies. If you want specific products used, please provide them and note that results may vary.

5. Home Access

We recommend access via keypad or lockbox. Please inform us in advance of any special instructions. We do not transport physical keys for security reasons.

6. Staff Safety & Service Limits

We do not clean:

  • Hazardous materials (feces, blood, mold, asbestos, etc.)
  • Inaccessible or unsafe areas (high ceilings, heavy lifting)

Services not included:

  • Wall stains, exterior windows, chimneys, HVAC, outdoor areas, or deep carpet extraction

7. Indoor Temperature

Keep indoor temperatures safe and comfortable for the team.

8. Payment Policy

We require a credit/debit card on file. Payments are processed securely. If manual payment isn’t made within 24 hours, we’ll charge the card on file.

9. Cancellations & Rescheduling

First-time clients: Less than 48 hours’ notice results in a $150 fee, non-creditable.

Recurring clients:

  • 48+ hours’ notice required
  • Same-day cancellation or lockout: full charge, no refunds
  • Rescheduling does not push your next cleaning date

10. Ending Recurring Services

Please give at least two weeks’ notice to cancel recurring services permanently.

11. Tipping

Tipping is optional but appreciated.

  • Cash: Handed directly to each cleaner
  • Automatic: Contact us to set a fixed tip on your account

12. Damages & Breakage

We report and resolve any damage we cause. Clients must report any issues within 24 hours. We’re not responsible for instability or unsecured items.

13. Quality Control

We encourage feedback! It helps us maintain and improve service quality.

14. No Solicitation

Clients may not hire or contract cleaners directly. All services must go through Requinte Cleaning LLC.

15. Price Adjustments

Prices may change annually or after service gaps. New evaluations may be required when resuming service.

16. Photos & Social Media

We may take before/after photos for quality control. We never photograph personal items. Let us know if you prefer no photos.

17. Confidentiality

Client information is kept private and never shared with third parties.

Thank you for reviewing our guidelines.
Questions? Contact us:
Email: requintecleaning@gmail.com
Phone: 941-253-9060